FAQ Help Center

Sign up for our newsletter to receive updates on new arrivals, promotions, and industry insights!

Warranty Program
Returns & Exchanges
Shipping & Recent Orders

Warranty Program

Our warranty covers:

1. Authenticity: We guarantee the authenticity of all gemstones and minerals.
2. Quality: We warrant that our products meet the highest standards of quality, craftsmanship, and materials.
3. Defects: We cover manufacturing defects, including flaws in materials or workmanship.
4. Repairs: We provide repair or replacement services for defective products.

Step 1: Review Warranty Policy

Ensure your product is covered under our warranty policy.

Step 2: Gather Required Documents

1. Proof of Purchase (invoice or receipt)
2. Product Registration (if applicable)
3. Photos of the defective product

Step 3: Contact Us

Email:  info@auroragemsmineral.com
Phone: +36704358763/+447361632120

Step 4: Provide Claim Details

1. Product description and serial number (if applicable)
2. Description of the issue or defect
3. Date of purchase

Step 5: Return Product (if required)

We may request return of the defective product for inspection.

Step 6: Wait for Review and Resolution

Our warranty team will review your claim and respond within 5-7 business days.

At Aurora Gems & Minerals, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a flexible return policy.

Return Window

Returns are accepted within 30 days of delivery.

No, Free Shipping doesn’t Include Returns

At Aurora Gems & Minerals, we offer various coupon codes to provide our customers with discounts and special offers.

Terms and Conditions

1. Coupon codes are valid for a limited time only.
2. Codes must be entered at checkout to receive the discount.
3. Only one coupon code can be used per order.
4. Coupon codes cannot be combined with other promotions or discounts.
5. Coupon codes are non-transferable and cannot be redeemed for cash.
6. Aurora Gems & Minerals reserves the right to modify or cancel coupon codes at any time.

Can’t Find Answer? Ask Us

Returns & Exchanges

If you’re not satisfied with your purchase, you can return it within 30 days of delivery.

Eligibility

1. Items must be in original condition with tags attached (if applicable).
2. Items must be accompanied by the original packaging and documentation.
3. Items must not show signs of wear, damage, or alteration.

1. Initiate return (email/phone) within 30 days.
2. Get RMA number from customer service.
3. Package item(s) with original documentation/tags.
4. Ship to Returns Department (customer pays).
5. Inspection and processing (5-7 business days).
6. Refund/exchange/store credit issued.

Yes, we have hundreds of sales on our website

No, You can’t use the same discount on an exchange

Then fill the form on our contact us page and explain your query

Yes, You can ship your order outside the US.

No, you will have to return the  item directly to us.

You can Join us through subscribing our newsletter.

Yes, Shipping is available worldwide.